Sector context changes the answer
Regulatory obligation, data sensitivity and operational tempo differ enough between sectors that advice which ignores them is worth very little. These are the eight we work in, and the context each one imposes.
Banking & Financial Services
Core modernisation, regulatory reporting and fraud analytics for institutions where downtime and error are both expensive.
Banks and credit unions are carrying decades of accumulated systems while competing against products built in the last three years. The constraint is rarely ambition — it is that changing a core system safely, under regulatory scrutiny, is genuinely hard.
Compliance context
- SOX
- PCI DSS
- GLBA
- BSA/AML
- FFIEC guidance
- SOC 2
Relevant services
What we see
- Core banking platforms too risky to change and too costly to keep
- Regulatory reporting assembled manually across disconnected systems
- Fraud and AML detection generating unmanageable false-positive volumes
- Digital channels bolted onto systems of record rather than integrated
- Audit requirements that make change slow even when it is necessary
How we help
- Incremental core modernisation using strangler patterns and parallel run
- Regulatory reporting pipelines with full lineage from source to submission
- Fraud and AML models tuned for precision alongside recall
- API layers exposing core capabilities to digital channels safely
- Evidence-generating pipelines that make audit a report rather than a project
Healthcare & Life Sciences
Interoperability, clinical data platforms and compliant AI for providers, payers and life sciences organisations.
Healthcare data is simultaneously abundant and unusable — trapped in formats and systems that were never designed to talk to each other, under privacy rules that punish carelessness severely and correctly.
Compliance context
- HIPAA
- HITECH
- FDA 21 CFR Part 11
- HITRUST
- 21st Century Cures Act
What we see
- Patient data fragmented across EHR, imaging, lab and claims systems
- Interoperability mandates requiring FHIR APIs over legacy interfaces
- Prior authorisation and claims processes that are still substantially manual
- Clinical AI ambitions constrained by validation and governance requirements
- PHI handling obligations that make ordinary integration work high-stakes
How we help
- FHIR and HL7 interoperability layers over existing clinical systems
- Clinical and claims data platforms with de-identification built in
- Document and prior-authorisation automation with human review paths
- Clinical decision support with validation protocols and audit trails
- HIPAA-aligned architecture, access control and retention design
Retail & E-commerce
Commerce platforms, inventory accuracy and demand forecasting for retailers operating across channels.
Retail runs on margins thin enough that inventory accuracy and forecast quality are not analytics projects — they are the business. Most retailers have the data; few have it in a state they can act on within the hour.
Compliance context
- PCI DSS
- CCPA/CPRA
- GDPR
- ADA/WCAG 2.2 AA
What we see
- Inventory positions differing between store, warehouse and online systems
- Forecasting that misses seasonality, promotion effects and local variation
- Commerce platforms that cannot absorb peak traffic without over-provisioning
- Customer data split across loyalty, transaction and marketing systems
- Fulfilment logic unable to optimise across a mixed store and DC network
How we help
- Real-time inventory visibility across channels and locations
- Demand forecasting at SKU and location granularity
- Commerce platform engineering built for peak elasticity
- Customer data unification with identity resolution
- Order orchestration and fulfilment optimisation
Manufacturing & Industrial
OT/IT convergence, predictive maintenance and production analytics for plants and industrial operations.
Plant floors generate enormous quantities of data that never reaches anyone who could act on it. The gap is rarely sensors — it is that operational technology and business systems were built in different decades under different assumptions.
Compliance context
- IEC 62443
- NIST CSF
- ISO 9001
- ITAR (where applicable)
Relevant services
What we see
- Machine data trapped in historians and never reaching business systems
- Maintenance run on fixed schedules rather than actual condition
- Quality issues detected at inspection instead of at the point of cause
- ERP and MES systems holding inconsistent views of the same production
- OT security constraints that make ordinary integration approaches unsafe
How we help
- OT/IT integration architecture with appropriate network segmentation
- Predictive maintenance models built on sensor and failure history
- Production and OEE analytics available to plant leadership in real time
- Computer vision for in-line quality inspection
- Supply chain visibility across suppliers and logistics partners
Insurance
Claims automation, underwriting analytics and policy platform modernisation for carriers and brokers.
Insurance is a document-and-decision business, which makes it unusually well suited to automation — and unusually exposed when that automation is opaque. Explainability is not optional in a regulated pricing decision.
Compliance context
- NAIC model laws
- State DOI requirements
- SOC 2
- GLBA
What we see
- Claims intake dominated by unstructured documents and manual keying
- Policy administration systems that make product changes take quarters
- Underwriting models that regulators require to be explainable
- Fraud detection generating alert volumes investigators cannot clear
- Broker and customer portals disconnected from core systems
How we help
- Document processing for claims intake with confidence-based routing
- Underwriting analytics using interpretable models by design
- Incremental policy administration modernisation
- Fraud detection tuned to investigator capacity, not just detection rate
- Portal development integrated with systems of record
Energy & Utilities
Grid analytics, asset management and field operations for utilities and energy operators.
Utilities are absorbing distributed generation, electrification and ageing infrastructure at the same time, with reliability obligations that leave very little room for experimentation on live systems.
Compliance context
- NERC CIP
- FERC requirements
- State PUC reporting
- NIST CSF
Relevant services
What we see
- Meter data arriving at volumes existing systems were never sized for
- Ageing assets needing prioritisation under constrained capital budgets
- Outage prediction and response still substantially reactive
- Field crews working from paper or disconnected mobile tools
- Regulatory reporting assembled manually across operational systems
How we help
- AMI data platforms built for meter-interval volumes
- Asset health scoring and capital prioritisation models
- Outage prediction using weather, load and asset condition signals
- Offline-capable field mobility applications
- Automated regulatory and reliability reporting
Logistics & Transportation
Route optimisation, fleet telematics and supply chain visibility for carriers and logistics operators.
Margins in logistics are made and lost in routing, utilisation and exception handling. The operational data exists — the difficulty is acting on it inside the window where action still changes the outcome.
Compliance context
- DOT/FMCSA
- C-TPAT
- Hazmat regulations
- SOC 2
What we see
- Routing decisions made on static assumptions rather than live conditions
- Fleet telematics collected but not connected to dispatch decisions
- Shipment visibility fragmented across carriers and partners
- Warehouse systems isolated from transport planning
- Exception handling that depends on individual dispatcher knowledge
How we help
- Route optimisation incorporating live traffic, capacity and constraints
- Telematics pipelines feeding dispatch and maintenance decisions
- Multi-party shipment visibility with partner integration
- Warehouse and transport system integration
- Exception detection with recommended actions surfaced to dispatchers
Public Sector & Education
Citizen services, accessibility compliance and system modernisation for government and education institutions.
Public institutions carry an accessibility and equity obligation that commercial organisations often treat as optional. Systems here must work for everyone, on old devices and slow connections, under procurement rules that shape what is buildable.
Compliance context
- Section 508
- WCAG 2.2 AA
- FERPA
- StateRAMP/FedRAMP
- NIST 800-53
Relevant services
What we see
- Citizen-facing services built on systems from a different era of the web
- Accessibility obligations under Section 508 and WCAG that are frequently unmet
- Procurement cycles that make large fixed-scope programmes risky
- Data siloed across departments with no lawful sharing mechanism
- Legacy systems in languages the remaining workforce cannot maintain
How we help
- Accessible citizen services verified against WCAG 2.2 AA with assistive technology
- Legacy modernisation phased to fit procurement and budget cycles
- Cross-department integration with appropriate governance
- Student information and case management system modernisation
- Documentation and enablement for internal teams who will maintain the result
Not listed, or listed but different
Sector experience matters, but it is not a substitute for understanding your specific situation. Tell us what you are dealing with and we will tell you honestly whether we are the right people.